Billing

Mountable charges for what you use, monthly in arrears: storage, downloads and files, each with a free allowance per organisation. There are no plans. Prices will be published here when billing opens.

A card before the first filesystem

Owners and admins add a card when they create their organisation's first filesystem in the console, or on the Billing page. Card details go straight to Stripe. Until a card is saved, the API refuses to create a filesystem with 402 and the code payment_required; the error's url opens the Billing page, so an agent can hand that link to its human.

Currency

Organisations in Europe (the EEA, the United Kingdom and Switzerland) pay in EUR, everyone else in USD. The currency is set from the billing address when the card is saved and does not change afterwards.

Invoices

At the start of each month, last month's usage is invoiced in your currency and charged to the saved card. A small month's charge is not invoiced; it carries forward to the next month. The Billing page shows this month so far, any carried balance, and Manage billing, which opens Stripe's Customer Portal for invoices and card changes.

Unpaid invoices

If an invoice is still unpaid 14 days after it was issued, the organisation is suspended: new read-write mounts are refused and live read-write sessions end. Read-only mounts, the console, API keys, deletion and export keep working. Paying the invoice lifts the suspension.